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Here, you'll learn the basics of using Thulium . This step-by-step guide will guide you through the most important steps and allow you to configure the system yourself. Good luck!
Here you will find answers to the questions most frequently asked by our customers.
We're a new category, with lots of useful information.
You will learn how to integrate Thulium with other systems and learn about our API.
You will learn how to add and search for clients in the system and see what information you can find in the client card.
You will learn how to add agents, assign them appropriate roles, and specify which communication channels they will be able to use.
You will learn how to create a hotline queue, route calls, and create an IVR tree tailored to the needs of your business.
You will learn how to run an effective campaign and determine the outcome of the conversation using statuses.
You will learn how to manage email communications, configure your mailbox and add a notification queue.
You will learn how to set up a chat on your own website and adapt its functionality to your needs.
Here you will find more advanced configuration parameters.
Thanks to extensive reports, you can analyze, among other things, the work of your consultants, the number of calls within the hotline, and the status of records in the campaign.
You will learn about other key functionalities related to customer service.
Learn how to use AI to analyze conversations, track customer sentiment, and create personalized communications.
Here you will find information regarding the implementation of Thulium Unlimited Operator Services within your company.
In this section, you'll find webinars that will show you how to effectively use our system. Practical knowledge, ready for implementation, presented in the form of convenient recordings.